Terms & Conditions

Terms and Conditions

Effective Date: 29 November 2024

Welcome to Smilerite! These Terms and Conditions (“Terms”) govern your use of https://smilerite.co.za (“Website”) and your purchases from us. By accessing or using our Website, you agree to be bound by these Terms. Please read them carefully before placing an order.

1. General Information

1.1 Smilerite is a South African business specialising in dental and oral hygiene products.

1.2 By using our Website, you confirm that:

• You are at least 18 years old or have the consent of a legal guardian.

• You agree to comply with all applicable laws and regulations.

2. Products and Availability

2.1 Product Descriptions

We make every effort to ensure product descriptions, images, and pricing are accurate. However, we do not guarantee that all information is free from errors or omissions.

2.2 Availability

Product availability is subject to change without notice. In the event a product is unavailable after you place an order, we will notify you promptly and offer a refund or alternative.

2.3 Pricing

All prices listed are in South African Rand (ZAR) and include VAT unless otherwise stated. Prices are subject to change without prior notice.

3. Orders and Payment

3.1 Order Acceptance

Your order is considered accepted once you receive an email confirmation from us. We reserve the right to refuse or cancel any order for reasons including:

• Inaccuracies in product information or pricing.

• Suspected fraudulent activity.

• Non-compliance with these Terms.

3.2 Payment Methods

We accept secure payment through Debit Cards, Credit cards via PayFast and EFT/Direct Bank Transfer. Payment must be made in full before your order is processed.

3.3 Order Cancellation

You may cancel your order within 24 hours of placement, provided it has not been shipped. Contact our customer support team at info@smilerite.co.za.

4. Shipping and Delivery

4.1 Shipping Policy

Delivery times and costs depend on your location and selected shipping method. We aim to dispatch orders promptly, but delivery times are estimates and not guaranteed.

4.2 Risk of Loss

Once the product is handed over to the courier, the risk of loss or damage passes to you. We recommend ensuring your delivery is trackable during return claims.

5. Returns and Refunds

Please refer to our Returns Policy for details on eligibility, timelines, and the process for returns and refunds.

6. Use of the Website

6.1 Permitted Use

You may use our Website for personal, non-commercial purposes only.

6.2 Prohibited Activities

You agree not to:

• Use the Website for unlawful purposes.

• Engage in activities that disrupt or harm the Website or its users.

• Attempt to gain unauthorised access to our systems.

6.3 Intellectual Property

All content on the Website, including text, images, logos, and designs, is owned by Smilerite or its licensors. You may not reproduce, distribute, or modify any content without our written consent.

7. Privacy Policy

Your use of our Website is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information.

8. Limitation of Liability

8.1 To the fullest extent permitted by law, Smilerite will not be liable for:

• Any indirect, incidental, or consequential damages arising from your use of the Website or products.

• Delays, errors, or failures in performance caused by circumstances beyond our control.

8.2 Our total liability for any claim arising out of these Terms or your purchase shall not exceed the amount you paid for the product.

9. Warranties

9.1 Smilerite makes no express or implied warranties about the Website or its products, except those explicitly stated.

9.2 Certain products may have warranties provided by the manufacturer. Please refer to the product packaging or instructions for details.

10. Governing Law and Dispute Resolution

10.1 These Terms are governed by the laws of South Africa.

10.2 Any disputes arising out of or relating to these Terms shall first be resolved through negotiation. If unresolved, disputes will be submitted to mediation or arbitration in accordance with South African law.

11. Changes to Terms

We reserve the right to update these Terms at any time without prior notice. Changes will take effect upon posting to the Website. Continued use of the Website after changes are posted constitutes your acceptance of the updated Terms.

12. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

• Email: info@smilerite.co.za

Acceptance of Terms

By using our Website and purchasing products, you agree to these Terms and Conditions. If you do not agree, please refrain from using the Website.

This policy covers key areas for your e-commerce operations. Update placeholders with your specific business details or expand sections based on your needs.